Privacy policy





Your “health information” for purposes of this Notice, is generally any information that identifies you and is created, received, maintained or transmitted by us in the course of providing health care items or services to you (referred to as “health information” in this Notice). We are required by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable laws to maintain the privacy of your health information, to provide individuals with this Notice of our legal duties and privacy practices with respect to such information, and to abide by the terms of this Notice. We are also required by law to notify affected individuals following a breach of their unsecured health information.



By requesting a Symptometry health consultation – whether “free” or “paid,” whether “online,” “in person,” or “by phone,” – you acknowledge that you are fully aware that you are not seeking or consulting with a primary care physician or an allopathic doctor or a pharmaceutical product provider of any kind.


Symptometry: Originator of Root Cause TherapeuticsTM only provides all-natural and scientifically- supported root-cause treatment which removes the cause of disease at the cellular, genetic, and DNA levels. Your consultation may be with a Doctor of Symptometry (also known as a symptometrist) or a certified Symptometry Health Coach.


In continuing with your consultation and in the event you opt to purchase services or recommended products, you make yourself fully responsible for communicating any allergies, observations, and dietary needs before any services begin and until all services are terminated either by you, your authorized representative, your health coach, or your symptometrist.


Additionally, whether you take advantage of information and services that you received for free (via a podcast or workshop) or via a book or service you paid for, since all therapies and techniques are applied by you, know that you also take full responsibility for any and all sensitivities experienced.


Any information collected from you (or a previous health care provider) regarding yourself, a minor in your care, or an elder family member you are responsible for is to ensure effective assessment, treatment, payment, or health care operations. Additionally, the most common reasons we use or disclose your health information is for treatment, payment and health care operations.



Please list all authorized representatives – and their relationship to you – if you wish anyone other than you to have access to your file. The office will make it a priority to notify you of any third party requests.


Examples of how we use or disclose your health information for treatment purpose include but are not limited to: setting up an appointment for you; requesting testing or examining related to your condition(s); assigning a recovery package for you and dictating/emailing/faxing it to be filled; assisting you with meal plan development; referring you to another doctor or clinic for care or services; and getting copies of your health information from another professional that you consulted with before reaching our office.

Examples of how we use or disclose your health information for payment purposes are: asking you about your health care plans, or other sources of payment; preparing and sending invoices by mail or electronically; and collecting unpaid amounts (either ourselves or through a collection agency or an attorney).


“Health care operations” mean those administrative and managerial functions that we have to do in order to run our office. Examples of how we use or disclose your health information for health care operations are: financial or billing audits; internal quality assurance; personnel decisions; participation in managed care plans; defense of legal matters; business planning; and outside storage of our records.




In some limited situations, the law allows or requires us to use or disclose your health information without your consent or authorization. Not all of these situations will apply to us; some may never come up at our office at all.


Such uses or disclosures are: When a state or federal law mandates that certain health information be reported for a specific purpose; For public health purposes, such as contagious disease reporting, investigation or surveillance; and notices to and from the federal Food and Drug Administration regarding drugs or medical devices; Disclosures to governmental authorities about victims of suspected abuse, neglect or domestic violence; Uses and disclosures for health oversight activities, such as for the licensing of doctors; for audits by Medicare or Medicaid; or for investigation of possible violations of health care laws; Disclosures for judicial and administrative proceedings, such as in response to subpoenas or orders of courts or administrative agencies; Disclosures for law enforcement purposes, such as to provide information about someone who is or is suspected to be a victim of a crime; to provide information about a crime at our office; or to report a crime that happened somewhere else; Disclosure to a medical examiner to identify a dead person or to determine the cause of death; or to funeral directors to aid in burial; or to organizations that handle organ or tissue donations; Uses or disclosures for health related research; Uses and disclosures to prevent a serious threat to health or safety; Uses or disclosures for specialized government functions, such as for the protection of the president or high ranking government officials; for lawful national intelligence activities; for military purposes; or for the evaluation and health of members of the foreign service; Disclosures of de-identified information Disclosures relating to worker’s compensation programs; Disclosures of a “limited data set” for research, public health, or health care operations; Incidental disclosures that are an unavoidable by-product of permitted uses or disclosures; Disclosures to “business associates” and their subcontractors who perform health care operations for us and who commit to respect the privacy of your health information in accordance with HIPAA; Unless you object, we will also share relevant information about your care with any of your documented/known personal representatives who are helping you with your care.


Upon your death, we may disclose to your family members or to other persons who were involved in your care or payment for health care prior to your death (such as your personal representative) health information relevant to their involvement in your care unless doing so is inconsistent with your preferences as expressed to us prior to your death.



The following are some specific uses and disclosures we may not make of your health information without your authorization:

Marketing activities. We must obtain your authorization prior to using or disclosing any of your health information for marketing purposes unless such marketing communications take the form of face-to-face communications we may make with individuals or promotional gifts of nominal value that we may provide. If such marketing involves financial payment to us from a third party your authorization must also include consent to such payment.

Sale of health information. We do not currently sell or plan to sell your health information and we must seek your authorization prior to doing so.

Psychotherapy notes. Although we do not create or maintain psychotherapy notes on our patients, we are required to notify you that we generally must obtain your authorization prior to using or disclosing any such notes.




Other uses and disclosures of your health information that are not described in this Notice will be made only with your written authorization. You may give us written authorization permitting us to use your health information or to disclose it to anyone for any purpose. We will obtain your written authorization for uses and disclosures of your health information that are not identified in this Notice or are not otherwise permitted by applicable law.


We must agree to your request to restrict disclosure of your health information to a health plan if the disclosure is for the purpose of carrying out payment or health care operations and is not otherwise required by law and such information pertains solely to a health care item or service for which you have paid in full (or for which another person other than the health plan has paid in full on your behalf).


Any authorization you provide us regarding the use and disclosure of your health information may be revoked by you in writing at any time. After you revoke your authorization, we will no longer use or disclose your health information for the reasons described in the authorization. However, we are generally unable to retract any disclosures that we may have already made with your authorization. We also may be required to disclose health information as necessary for purposes of payment for services received by you prior to the date you revoke your authorization.



You have many rights concerning the confidentiality of your health information. You have the right:

To request restrictions on the health information we may use and disclose for treatment, payment and health care operations.


We are not required to agree to these requests.


To request restrictions, please send a written request to use at the address below. To request confidential communications of health information about you in any manner other than described in our authorization request form. You must make such requests in writing to the address below. However, we reserve the right to determine if we will be able to continue your treatment under such restrictive authorizations.


To inspect or copy your health information. You must make such requests in writing to the address below. If you request a copy of your health information we may charge you a fee for the cost of copying, mailing or other supplies. In certain circumstances we may deny your request to inspect or copy your health information, subject to applicable law.


To amend health information. If you feel that health information we have about you is incorrect or incomplete, you may ask us to amend the information. To request an amendment, you must write to us at the address below. You must also give us a reason to support your request.


We may deny your request to amend your health information if it is not in writing or does not provide a reason to support your request.


We may also deny your request if the health information:

o Was not created by us, unless the person that created the information is no longer available to make the amendment,

o Is not part of the health information kept by or for us

o Is not part of the information you would be permitted to inspect or copy, or

o Is accurate and complete


To receive an accounting of disclosures of your health information. You must make such requests in writing to the address below. Not all health information is subject to this request. Your request must state a time period for the information you would like to receive, no longer than 6 years prior to the date of your request and may not include dates before April 14, 2003.


Your request must state how you would like to receive the report (paper, electronically). To designate another party to receive your health information. If your request for access of your health information directs us to transmit a copy of the health information directly to another person the request must be made by you in writing to the address below and must clearly identify the designated recipient and where to send the copy of the health information.



If you think that we have not properly respected the privacy of your health information, you are free to complain to us or the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you if you make a complaint.

If you want to complain to us, send a written complaint to the office contact person at the address or fax shown below. If you prefer, you can discuss your complaint in person or by phone.



Dr. Maxwell Nartey, Privacy Officer & Founder at Symptometry Headquarters

One Westbrook Corporate Center, Suite 300; Westchester, IL 60154

(708) 691-4977– Phone

(708) 261-0482 – Fax



We reserve the right to change our privacy practices and to apply the revised practices to health information about you that we already have.